Refund & Return Policy

If it is not right, send it back — free, within 30 days, no forms to print.

How returns work

Email hello@polo.example with your order number and we will send a prepaid returns label. Items must be unworn, unwashed and with tags attached.

Refunds go back to the original payment method within 3–5 working days of the parcel arriving back with us. You will get an email at each step.

For a different size or colour, the fastest route is a return plus a fresh order — stock moves quickly and this guarantees you the piece.

Anything faulty is replaced or refunded at any time, tags or not. Every POLO garment also carries our lifetime repairs service.